Chatbot

Chatbots will get their own social network in 2019

goldchart.biz

Communications solution provider Avaya Holdings Corp is planning to roll out a social networking platform for chatbots next year which will enable bots to engage with each other and find answers to customers’ questions that they have not been trained to answer.

The company has already applied for the technology patent and is expecting to release it for commercial use by the first quarter of the next year, Ahmed Helmy, Avaya’s Solutions Architects Director for the Asia-Pacific (APAC) and Europe, Middle East and Africa (EMEA) regions, told IANS.

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